Robert I. Sutton, Stanford business professor, has a favorite word for the people we call bullies, creeps, egomaniacs, tormentors, or weasels. He likes ‘asshole’. For him, it best captures the fear and loathing he has for these people.
The man even has a test for spotting whether a person is acting like an asshole:
Test One: After talking to the alleged asshole, does the ‘target’ feel oppressed, humiliated, de-energized, or belittled by the person? In particular, does the target feel worse about him or herself?
Test Two: Does the alleged asshole aim his or her venom at people who are less powerful rather than at those people who are more powerful?
Chances are you know someone—or many people, if you’re unfortunate—who take pleasure in demeaning those around them, especially those less powerful. They’re no fun, especially at work. Sutton’s book, The No Asshole Rule, is an in-depth look at the ‘asshole’ problem in the workplace.
He rightly points out that people who insult and belittle in a loud and dramatic manner are much easier to spot. It’s the wily, two-faced backstabbers that are more difficult to stop.
This variety of asshole is smarter because they save their dirty work for moments when they can’t get caught. Or they do it in such a subtle and continuous way that it’s difficult to pin down and out their negative behavior. But whether loud or sneaky, both do the same amount of damage.
So, what exactly are the downsides of a workplace riddled with assholes?
According to numerous studies from the US, Europe, Australia, and Asia, a work environment that maintains this sort of behavior results in:
- Increased staff turnover
- Reduced work and life satisfaction
- Reduced commitment to the organization
- Reduced productivity
- Difficulty concentrating at work
- Heightened depression, anxiety and burnout
- Chronic fatigue
- Absenteeism
The impact is utterly devastating because assholes drain people of their energy and esteem. Consider that recent research shows that nasty interactions have five times the impact of a single positive one. The negative feelings leftover after an asshole encounter are enough to put anyone in a sour mood.
And there are other BIG problems:
- Goodbye talent. The best aren’t going to stick around. Simply put, highly talented people don’t want to waste their time in a negative work environment. They’ve got better things to do and they know it.
- "It wasn’t me." The hallmark of an organization where swarms of assholes run rampant is that they’re permeated with fear, loathing and retaliation. In a fear-based workplace, employees constantly look over their shoulder trying to avoid the finger of blame. It becomes a culture of finger pointing, rather than trying to solve problems collaboratively. Energy is directed towards protecting oneself, not protecting or moving the organization forward.
- It’s going to cost you. Your resident asshole might be your top salesperson, but he or she is still going to cost you. Bottom line, they cost organizations money. Think about the time their managers spend ‘cleaning up’ after them, as well as the time spent by HR professionals and senior executives. There is the cost of recruiting and training new staff, and potentially even the legal costs for inside and outside counsel, if a situation erupts


